Hampton VA Medical Center

Ensuring Veteran Healthcare

April 19, 2012

The Hampton VA Medical Center electronic medical record system (VistA), a software program that allows access to Veteran medical records, experienced technical difficulty with the system’s hardware on Thursday morning; however, steps were immediately put in place to ensure the healthcare of our Veterans was not impacted.

“Patient safety and timely access to healthcare are always top priorities,” said Benita Stoddard, associate director of operations at the Hampton VA Medical Center.

Hampton VAMC and VA national technicians have identified the source of the problem and are working to completely restore the system.

In response to the technical difficulties, the Hampton VA Pharmacy converted to contingency plans.  “Urgently needed prescriptions are being filled for Veterans as usual,” said Dr. Renee Magoon, acting chief of Pharmacy. “However, from time to time, Veterans may experience a longer wait time to pickup prescriptions at the pharmacy window.”

As part of the contingency planning all non-urgent medications are being mailed to Veterans to ensure continuity of care.

“We thank our Veterans for their patience as we work through the challenges,” Stoddard said. “The Hampton VAMC staff is honored to serve those who have so proudly served our country.”