Current Operating Status - Hampton VA Medical Center
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Hampton VA Medical Center


Current Operating Status

Situation Update

As of Wednesday, September 30, 2020 4:31 PM EDT

Hampton VA Medical Center is currently operating under limited Operations

Situation Update

As of Monday September 28, 2020 3:00 PM EDT

To stop exposure and the spread of Coronavirus (COVID-19), all VA facilities in Hampton Roads have implemented the following limitations until further notice: 

Face-to-Face Appointment Update

Our facility remains partially open for in-person or virtual service – some health services are available, and some are not. 

We encourage our Veterans to call the call center or email their primary care team via secure messaging on MyHealtheVet to schedule a telehealth appointment to review their needs. 

Many of our services are beginning to see patients in person, but telphone and video appointments are still predominant, as they offer a great deal of safety and convenience during the COVID-19 pandemic. Contact your primary care of specialty care team to see what options are available for you. 

UPDATE*** COVID-19 Screening and Manditory Masking:

  • All individuals that enter any VA facility are required to wear a face mask, and will be pre-screened for COVID19. To include Veterans, employees, visitors, volunteers, and contractors.
  • No entry of anyone who is ill with seasonal flu or COVID-19 symptoms, including: fever, shortness of breath, coughing.
  • Individuals suspect of COVID19 will be redirected to a secondary screening outside the facility to determine the next clinical steps. 

If you have symptoms of COV19 (Fever +100.4, Cough, Shortness of Breath):

  • Stay at home and call the Clinical Contact Center at 757-722-9961 and press 2. Clinical staff is available to provide 24/7 virtual care and support, including nurse advice and triage.
  • NOTE****If you are experiencing extreme respiratory symptoms, call 911, and contact 1-800-771-6106 (press 2) within 72 hours of emergency admission.

If you have been in contact with a person who has COVID19:

  • Contact your primary care team or the Clinical Contact Center at 757-722-9961 and press 2 to talk to our clinical staff for a virtual consultation – before coming into the facility.

Visitors Guidelines:

  • No visitors will are permitted for our high-risk patients in the community living center. Virtual visits with family members are available. 
  • No visitors are permitted for anyone under the age of 18.
  • Inpatient visitors are limited to one support person per day. 
  • Patients who require assistance due to mobility, interpretation, or health care decision making may have one additional support person.
  • Urgent Care patients may have one support person.
  • Surgical or procedural patients may have one support person.
  • Visitor exceptions are made for end-of-life situations and other exceptional circumstances and will be determined on a case-by-case basis.



  • Avoid coming into the hospital for any unnecessary check-ups or visits.
  • Nonessential surgical procedures will be postponed until the coronavirus is better controlled nationwide. Staff is calling patients to discuss their care plan.
  • Currently, we are not rescheduling nonessential appointments, however, we are HIGHLY encouraging patients with upcoming appointment, if possible, to meet with their providers virtually by either phone or VA video connect. This will limit unnecessary exposure for both staff and patients. Patients can change their appointment from face-to-face to a virtual appointment by calling the Call Center at 757-722-9961 or by sending a secure message on MyHealtheVet.

Medication Refill:

  • To limit exposure, get your prescription refills by mail by doing any of the following:
    • Use MyHealtheVet (
    • If you are out of medication and refills, please call the call center for assistance at Call Center: 757-722-9961.

CDCs recommendations on preparation and prevention, especially high-risk patients over 65 years old:

  • Be sure you have over-the-counter medicines and medical supplies (tissues, etc.) to treat fever and other symptoms. Most people will be able to recover from COVID-19 at home and will need supplies.
  • Have enough household items and groceries on-hand. Consider having someone get the supplies you need that is not a high-risk patient.
  • Take everyday precautions to keep space between yourself and others (6ft is recommended).
  • When you go out in public, keep away from others who are sick, limit close contact, and wash your hands often for 20 seconds.
  • Avoid crowds as much as possible (ten people are less).
  • Avoid cruise travel and nonessential air travel. 

VA Employees:

  • All employees are 100 percent screened for COVID19.
  • If employees have been exposed to COVID19 they should seek consolation from occupational health and/or their CBOC nurse manager for further guidance on work status.
  • Employees that have symptoms of a fever with cough or fever with shortness of breath will immediately cease patient care activities, don a facemask (if not already wearing), and notify their supervisor or occupational health services prior to leaving work. Employees will seek medical attention with their provider. If COVID19 testing is positive, a 14-day quarantine will be implemented before returning to work.




Facility Status

Parent Facility
Hampton VA Medical Center Limited Services
Due to COVID 19, routine services are unavailable at this time.
Community Based Outpatient Clinics
Virginia Beach Limited Services
Due to COVID 19, routine services are unavailable at this time.
Albemarle Primary Outpatient Clinic Limited Services
Due to COVID 19, routine services are unavailable at this time.
Chesapeake Outpatient Clinic Limited Services
Due to COVID 19, routine services are unavailable at this time.
Vet Centers
Norfolk Vet Center Limited Services
Due to COVID 19, routine services are unavailable at this time.

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 757-722-9961 (Press 3)
  • Change Your Appointment: 757-722-9961 (Press 2) or 1-866-544-9961 (Press 2)
  • Media Inquiries: 757-722-9961 x3730
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 757-722-9961 (Press 0) or 1-866-544-9961 (Press 0)
  • Pharmacy Refill: 757-722-9961 (Press 1)
  • Staff Locator: Not Available
  • Telephone Care: 757-722-9961 (Press 3)

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