Hampton VA Medical Center continually strives to improve organizational performance and provide excellence in customer services to both our internal and external customers, and to comply with established Veterans Health Administration directives regarding customer service. It is our objective to provide a health care environment where all veterans, their families, and significant others are treated with courtesy and dignity throughout all aspects of their treatment, care and service.

In order to ensure that we not only meet, but exceed your health care delivery experience during your visit, we have a Consumer Affairs Manager, Patient Representatives and Service Level Patient Advocates to address any of your concerns. 

Patient Representatives

VAMC Hampton has on staff two highly-skilled patient representatives who are eager to help you with your concern in a timely manner. The Patient Representatives —

• serve as liaisons between patients and the medical center
• act on the patient's behalf
• help patients understand their rights and responsibilities

Our patient representatives are located in Room Building 148T and in Room GD100, second floor of the Outpatient Clinic.

Patient Feedback Tools

We have a number of feedback tools for you to provide information about the care and service you receive. Your opinion is important and we ask that you take the time to participate in and use these tools to assist us in meeting your customer service expectations. Our goal is to provide compassionate, quality care in a timely manner.

"Tell It To The Director"

Your feedback about the care and services you received while in the medical center provides us an opportunity to make changes and improvements. There are "Tell it to the Director" boxes with comment cards located throughout the hospital for you to express your concerns, make a suggestion, or give a compliment.

Quickcards

During your stay, you may receive a 'quickcard'. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quickcard anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

"Red, White and Blue Survey"

The “Red, White and Blue Survey” is our newest patient feedback tool; designed tocollected data that will be used to help us improve customer interactions at all levels of the organization..  Patients who received care in our outpatient clinic will be randomly called and asked  ten questions about the care that they received.  An example of some of the questions include: “How long after the time when your appointment was scheduled to begin did you wait to be seen?” and, “When you asked questions, did you get answers you could understand?”   

We look forward to hearing feedback from patients about the excellent care they receive at the Hampton VAMC.